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An
UptownPet customer service representative may be reached by email
at info@uptownpet.com or by phone at (714) 537-8463.
Our mailing address is:
Uptown Pet
9766 Chapman Avenue, PMB107
Garden Grove, CA 92840
Privacy
Policy
UptownPet
collects customer information through its Web site. We use this
information to process orders, enhance our customers' shopping experience
and communicate with our customers about products, services and
promotions. We do not share the information you provide to us online
with any outside company or third party.
We
keep your personal information private and secure. When you make
a purchase at our site, you provide your name, email address, credit
card information, address, phone number and a password. We use this
information to process your orders, to keep you updated on your
orders and to personalize your shopping experience.
Terms
and Conditions
Terms
of Payment
UptownPet
only accepts Visa, MasterCard, American Express and Discover for
payment. There is no surcharge for using your credit card to make
purchases with UptownPet. Please be sure to provide your exact billing
address and telephone number - the address and the phone number
your credit card bank has on file for you. Incorrect information
may cause a delay in processing your order. Your credit card statement will display the business name Judy Lindsay Fine Jewelry instead of Uptown Pet. Uptown Pet does not charge an additional fee for shipping, handling, or taxes. All prices include shipping and taxes.
Your
credit card will be billed upon shipment of your order. You represent
and warrant that (I) the credit card information you supply is true,
correct and complete, (ii) charges incurred by you will be honored
by your credit card company, and (iii) you will pay the charges
incurred by you at the posted prices, including all applicable taxes.
Order
Acceptance Policy
Your
receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. UptownPet reserves the right at any
time after receipt of your order to accept or decline your order
for any reason.
UptownPet
reserves the right at any time after receipt of your order, without
any notice to you, to supply less than the quantity you ordered
of any item. All orders placed over $300.00 (U.S.) must obtain pre-approval
with an acceptable method of payment as established by our credit
and fraud avoidance department. We may require additional verifications
or information before accepting any order.
Return
Policies
Currently,
UptownPet.com does not offer any refunds at this time. You may exchange
products to UptownPet for replacement in the following manner: Exchanges
to UptownPet must be made within 14 days of the invoice date. All
returns must be sent via UPS, Federal Express, or any other Carrier
that issues a tracking number.
Shipping
Policy
Restrictions:
Please be advised that all UptownPet shipments: (1) will not
be shipped out of our warehouse or delivered to you on Sunday; and (2) will not be delivered to P.O. Boxes due to carrier
restrictions; and (3) are subject to stock availability; and (4)
cannot be guaranteed as to estimated date of delivery (nor can UptownPet
be responsible for any delays in estimated arrival of such shipments).
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